Moments Made Bridal - Return/Exchange + Shipping Policies
Shipping Policy:
Bridal Wedding Dresses:
- $55 US Shipping
- International shipping varies
Shop Modest Dresses + Temple Dresses:
- FREE SHIPPING to destination + Happiness Guarantee Policy (one exchange/no refunds - bride must pay shipping back to the store)
Returns/Exchange Policy:
Bridal Gowns Return Policy
Happiness Guarantee Policy
Our Happiness Guarantee Program allows for a ONE-TIME exchange of a dress purchased of equal or greater value, with the bride responsible for all shipping costs. Happiness guaranteed does allow for international shipping, but please take into consideration the time-frame of getting the dresses shipped back and forth. The exchange time-frame must be made within 3 days of arrival into your destination. Dress must be unworn, and unaltered with tags attached.
Shop Dresses + Temple Dresses Return Policy
Our shop and temple dresses are also included in our "Happiness Guarantee Policy". This allows for exchanges of equal or greater value with a 3 day time-frame of when the item makes it to the final destination. Dress must be unworn, and unaltered with tags attached.
Moments Made Bridal - What We Offer
Virtual Appointments:
Wondering if a virtual appointment is right for you? This feature is ideal for brides who have started wedding dress shopping and have identified their favorite styles or silhouettes. Booking a virtual appointment costs $50 (non-refundable), which will be applied toward the purchase of your selected dress.
For more details about our Virtual Appointments
Additionally, we have a “Try-Before-You-Buy Program” for those undecided between dresses, allowing you to try multiple dresses in the comfort of your home (additional fees apply). Both options will be discussed during your virtual appointment.
Try-Before-You-Buy Program:
Our Try-Before-You-Buy Program enables brides to virtually select a range of wedding dresses to try on at home. The bride must pay in full for the least expensive dress chosen (non-refundable). Complimentary detailing is available but will add two weeks to shipping time. Moments Made Bridal will ship the selected dresses to the bride. Once the bride chooses one dress, she can return the others using a provided return shipping label. If unreturned dresses are not received by Moments Made Bridal, the card on file will be charged for each unreturned dress. The program fee is non-refundable, and if a dress isn’t chosen from the selection, a new process can be discussed with the consultant who assisted during the initial virtual appointment. We do not offer the Try-Before-You-Buy Program for international brides.
- 2-3 dresses = $350
- 4-5 dresses = $550
Cost includes program fees and shipping both ways.